Course Details

Course Title:  Effective Contract Administration Skills

Course ID:  TM205E

Fees:  $3150

Days:  5

Introduction               

This programme aims to improve the administration skills of those involved in contract administration.

Course objectives      

By the end of the course, participants will be able to:

§          Demonstrate an increased understanding and professionalism within their role

§          Have enhanced communication skills

§          Show improved planning and time management

§          Enhance their claims handling skills

Prerequisite              

None

Who should attend?  

This programme is designed for those would like to improve their skills concerning contracts.

Course outline        DAY ONE

Roles And Responsibilities

§          Identifying roles and responsibilities

§          Qualities of the Contract Administrator

§          Skills , Knowledge and Attitude

§          Professional Behaviour

§          The importance of Team Working

§          Thinking ‘Outside the Box’ and Taking the Initiative

§          The Importance of Planning

§          Emotional Intelligence

§          Working Styles

DAY TWO

Effective Communication Skills

§          Questioning and listening skills

§          Body language

§          Communicating with managers and customers

§          Team communications

DAY THREE

Effective Time Planning And Customer Service

§          Identifying and controlling Time Wasters

§          Setting goals and priorities

§          Managing interruptions

§          Using the telephone effectively

§          Identifying internal and external customers

§          Agreeing customer requirements

§          Customer satisfaction – when to deliver and when not to

DAY FOUR

The Office Administrators Tools

§          Note taking

§          Letters, Faxes and Emails

§          Setting Up Effective Filing Systems

§          Managing Paperwork

DAY FIVE

Increasing Confidence And Managing Stress Professionally

§          Self Motivation Techniques

§          Stress Management Techniques

§          Projecting a professional image

§          Assertiveness techniques

§          Confidence building

§          Action plan for self development