Course Details

Course Title:  Crisis Management

Course ID:  ML864E

Fees:  2,750

Days:  5

Introduction   

This course defines and examines what is meant by Crisis Management noting the special need for crisis management in today’s world. The vital importance to an organisation of having a crisis management plan in place is emphasised. Effective crisis management is accomplished through prompt response, early and continuous communication and effective execution.

The course covers planning for crises: how to assess your organisation's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It also covers the key elements of a crisis management plan that need to be considered, teams that need be created and other general recommendations.

This course focuses on management before, during and after a crisis. It starts by covering challenges presented by crises, the importance of crisis recognition and immediate management strategies on sudden crisis outbreak.

Course Objectives       

By the end of the course, participants will be able to:

Upon completion of this course the student will be able to:

• Define organisational crisis
• Identify types of crisis situations
• Identify the phases of a typical crisis
• Forecast and assess risks
• Identify key elements of a best practice model for crisis management
• Define Crisis management team responsibilities
• Develop the Business continuity plan (BCP), the Disaster Recovery Plan and the Crisis Communication Plan

Prerequisite                 

None

Who should attend?    

This course is designed for Senior Managers, Executives within any organisation, HR Managers, Communication Officers, Team Leaders, Facilitators and Project Managers

Course Outline

The programme consists of the following units spread over five days:

Unit 1: Introduction to Crisis Management

§         Crises management definition

§         Crisis management Purpose

§         Elements of crises management

§         Frame of crisis management

§         Planning for Crisis Management

§         Communication in crisis management

§         Examples and Case Studies

Unit 2: Crisis Management Models and Theories

§         Characteristics of crisis management

§         Types of crisis situations.

§         The phases of a typical crisis

§         Categories of crisis risk

§         Identify the need for crisis management

§         Key elements of a best practice model for crisis management.

Unit 3: Risk Management

§         Categories of Risk

§         Risk Management Strategy

§         Risk Management: planning, resourcing, monitoring and controlling

§         Risk Assessment: identification, estimation and evaluation

§         Assessment ratings and risk assessment matrix

Unit 4: Crisis Management Planning

§         Benefits of having a crisis management plan.

§         Recommended practices in crisis management planning.

§         Guidelines for preparing for potential risks

§         Guidelines for developing crisis management plan

§         Business Continuity Plan

§         Disaster Recovery Plan

§         Crisis Communication Plan

Unit 5: Crisis Communications

§         Information services emergency plan

§         Identify features of an emergency contact list

§         Crisis management plan templates

§         The benefits of having a communications plan

§         Identify key questions asked in every crisis

§         Planning communication with stakeholders